Refund policy

EXCHANGE POLICY:

When You’re Happy, We’re Happy

We want you to feel confident about your Shop Yahaira Inc. purchase. If you have any questions about choosing the right size or style, our team will be happy to assist you before you place your order.

Our carefully developed size chart is designed to help you select the best fit. You may also contact one of our sizing experts:

Phone: 212-739-7877
Email: info1@shopyahaira.com
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM EST

Please note that the final size selection is the customer’s responsibility once an order is placed.

Exchange Requests

If you would like to exchange an eligible item for a different size, color, or style, please email info1@shopyahaira.com within 20 days after receiving your order. Please allow 2 weeks for us to complete your exchange after the delivery date of your return package.

We are happy to assist with an exchange when the item meets the conditions listed below. Please contact us and wait for exchange instructions before sending an item back.

Final Sale, Refunds, and Exchanges

Due to the intimate nature of our products, all garments sold by Shop Yahaira Inc. are considered undergarments.

All sales are final. We do not offer refunds or accept returns for a refund. Eligible items may be exchanged in accordance with this policy.

To qualify for an exchange, the item must be:

  • Unused

  • Unworn

  • Unwashed

  • Unstretched

  • Unaltered

  • Free from stains, odors, hair, glitter, makeup, deodorant, tanning lotion, and other signs of wear

  • In its original packaging

  • Returned with all original tags attached

For hygiene and safety reasons, intimate apparel cannot be returned or exchanged after it has been worn or tried on against bare skin.

By placing an order with Shop Yahaira Inc., the customer acknowledges and agrees to the final-sale and exchange terms displayed in the Orders and Returns section of our website.

Exchange Conditions by Product Type

Shapewear and Leggings

Shapewear and leggings may be exchanged only if they have not been tried on, stretched, worn, used, washed, soiled, damaged, or altered. All items must be returned in perfect, original condition with their tags attached.

Because these garments are considered intimate apparel, we cannot accept an item that has been tried on against bare skin or shows signs of wear.

Clothing

Clothing may be exchanged for a different eligible size, color, or style. If an outerwear or jumper set was purchased as a set, the top and bottom must be returned together.

Returned clothing must be unworn, unwashed, and free from deodorant, tanning lotion, makeup, glitter, stains, odors, hair, and any other signs of wear. All original tags must remain attached.

Please inspect each item for possible defects before removing its tags.

Bodysuits

Bodysuits may be exchanged only if they have not been tried on, worn, used, washed, soiled, damaged, or altered. All tags must remain attached.

Because bodysuits are intimate garments, we cannot accept an item that has been tried on against bare skin or shows signs of wear.

Swimwear

Swimwear is final sale. We may assist with an exchange only when the swimwear has not been tried on, worn, washed, or used and all original tags and hygienic protections remain fully attached.

Please Inspect Your Order Promptly

Please remove your garment from its shipping package and inspect it as soon as it arrives.

If you believe an item arrived defective, or if we mistakenly sent you the incorrect style, size, or color, please contact us immediately—before trying on, stretching, washing, using, or wearing the garment.

Once an intimate garment has been tried on or shows signs of wear, we may be unable to provide an exchange or replacement.

Inspection and Processing Time

Every returned item is carefully inspected after it arrives at Shop Yahaira Inc.

Please allow up to 14 business days from the date we receive your package to inspect the item, process an approved exchange, and prepare the replacement item for shipment.

If the item passes inspection, the replacement will be shipped within this 14-business-day processing period. Carrier delivery time begins after the replacement package has shipped.

Items showing signs of wear, use, washing, stretching, damage, alterations, stains, odors, hair, makeup, glitter, deodorant, tanning lotion, soiling, or missing tags may be refused.

Shop Yahaira Inc. reserves the right to decline an exchange when an item does not meet this policy. If an exchange is declined after inspection, the original item will be sent back to the customer.

Price Differences

If the replacement item costs more than the original item, we will contact you to collect the difference.

If the replacement item costs less, the remaining balance will be issued as store credit.

Exchange Shipping

Customers are responsible for the cost of shipping an item back to Shop Yahaira Inc. We do not provide prepaid return labels for exchanges.

You may use USPS, UPS, FedEx, or another trackable carrier. Once your exchange is approved, Shop Yahaira Inc. will cover the cost of shipping the replacement item back to you, so you will not have to pay shipping twice.

Please email the return tracking number to info1@shopyahaira.com. Shop Yahaira Inc. cannot be held responsible for packages that are lost before they are delivered to us.

How to Request an Exchange

Please email info1@shopyahaira.com and include:

  • Your order number

  • The item you would like to exchange

  • The size, color, or style you would like to receive

  • The reason for the exchange

Please wait for our instructions before shipping your item. Our team will respond with the information needed to complete your exchange.

Our Commitment to You

You pay full price for a brand-new garment, and that is exactly what you should receive from Shop Yahaira Inc. Our hygiene standards help ensure that every customer receives a clean, unworn, and brand-new garment.

We have worked carefully to develop an accurate size chart and comfortable garments offering light, moderate, and firm compression. If you need assistance selecting the best size or style, please contact us before ordering. We are always happy to help.

Customer Support

For questions about sizing, orders, delivery, or exchanges, please contact us before initiating a payment dispute. Our team is committed to resolving concerns quickly and fairly whenever possible.

Customer Service Hours:
Monday–Friday
9:00 AM–5:00 PM EST

Phone: 212-739-7877
Email: info1@shopyahaira.com